OUR GUARANTEE

1. 100% live arrival is guaranteed provided shipment is checked when received and any loss is noted in a report signed by the transporter or his agent (do not include extras).

2. We will credit any *loss occurring within 2 weeks of shipment of day old chicks without question, providing the loss (livability) report sent with each shipment is returned to us within 3 weeks of shipment. *Loss over 10% of any one breed must be accompanied by a government veterinary lab report indicating that the loss was a result of poor quality of chicks provided. Do not include extras. Packages are considered one breed when calculating the 10%.

3. We guarantee 96% accuracy of sexed orders. Unsexed orders are shipped as they come from the incubator. This generally works out to 50% of each sex; however, the ratio in smaller orders of chicks often tends to be uneven.

4. We cannot guarantee that all the heritage breeds conform to their breed standards.

5. In all cases we will only be responsible to the extent of the invoiced price of the chicks or poults to the original purchaser only. Split orders between customers do not qualify for our guarantee.

In order to provide you with the excellent guarantee we have, we will strive to provide you with healthy and vigorous birds and get them to you in top condition. These living creatures require proper care from you as well. We have provided complete details on how to start your birds, and would request that you follow these recommendations. Failure to provide proper care at your end regrettably cannot become our responsibility.

sales@rochesterhatchery.com